By the unexpected weather:

In case of a cancellation by the unexpected weather with THE OFFICIAL NOTICE FROM THE RELEVANT AUTHORITIES, which may occur at last minute notice - we sincerely appreciate your understanding. In such instances, we are dedicated to supporting you with the following procedures:

• Reschedule: Change your departure date within 3 months of the original date at no extra charge (non-refundable).
• Full Refund (accept for transportation fee)
• Partial Refund: For trips interrupted mid-journey, a refund will be calculated based on the services that were cancelled or not provided.

Note: If you booked through a travel agent or a third-party website, all refund requests must be processed directly through that agent.

By La SEN of the Bay Cruises - Unexpected Urgent Maintenance & Technical Requirements

At La SEN of the Bay Cruises, the safety and comfort of our passengers are our highest priorities. To maintain our high standards of service and safety, there are rare instances where a vessel must undergo UNEXPECTED URGENT maintenance, including technical upgrades, essential room repairs, or engine maintenance.

We commit to notifying all affected guests as soon as a technical issue is identified. The guests affected by maintenance-related cancellations will be offered the following choices:

• Rescheduling: You may move your booking to a future date (within 6 months of the original departure) at no additional cost, subject to room availability. Depending on availability, we may offer to move your booking to a partner vessel of equal or higher standard.
• Full Refund: If rescheduling is not possible, a 100% refund of the amount paid to La SEN of the Bay Cruises will be issued.
• Our Commitment: While we strive for perfection, mechanical and technical systems occasionally require immediate attention. We thank you for your understanding as we prioritize your safety above all else.